Privacy Policy

Effective Date: September 2025.

Parkway Counseling values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website.

  1. Information We Collect

    We may collect the following types of information:

  • Personal Information: Name, email address, phone number or other details you provide when contacting us, submitting an inquiry, or completing forms.

  • Health Information: If you share health-related details for the purpose of receiving counseling, these may be considered sensitive personal data.

  • Technical Information: Non-identifiable data such as IP address, browser type, pages visited, and cookies collected automatically for website analytics.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and schedule appointments.

  • Provide counseling services and related services.

  • Improve website functionality and user experience.

  • Communicate important updates about our services or policies.

3. Confidentiality & Legal Exceptions

Your counseling information is kept private and confidential. However, we may disclose information if required by law or professional ethnics, including:

  • If there is a risk of serious harm to yourself or others.

  • Suspected child, elder or vulnerable adult abuse.

  • When required by a valid court order or other legal obligation.

4. Sharing of Information

We do not sell or rent your personal information. We may share information only with trusted third-party providers such as Simple Practice. These providers are required to safeguard your information.

5. Telehealth & Online Counseling

If you receive counseling via telehealth, sessions are conducted through a secure, HIPAA compliant platform. While we take every precaution to safeguard your information, no electronic communication system can be guaranteed 100% secure.

6. Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and collect anonymous analytics data. This data does not identify you personally and is kept separate from your counseling records. You may disable cookies in your browser settings.

7. Your Rights Under HIPAA

You have the right to:

  • Request access to your medical record.

  • Request corrections to your information.

  • Request restrictions on how we use ordisclose your PHI (though we may not always be able to agree).

  • Request confidential communications (e.g., using a different phone number or email).

  • Receive a list of certain disclosures of your PHI.

  • Receive a paper copy of this Notice at any time.

8. HIPAA Privacy Practices

Under HIPAA, we are required by law to maintain the privacy of your PHI and provide you with this Notice. We may use or disclose PHI only as permitted by law:

  • For Treatment: To provide, coordinate, or manage your care.

  • For Payment: To bill and obtain payment for services.

  • For Health Care Operations: For administrative, legal, or quality improvement purposes.

  • As Required By Law: Such as reporting abuse, threats of harm, or responding to court orders.

9. Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or directly with the U.S. Department of Health and Human Services, Office for Civil Rights. Filing a complaint will not affect the care you receive.

10. Contact Information

Questions about this Notice, our privacy practices, or your rights may be directed to

Parkway Counseling
6 Professional Parkway, Ridgeland MS 39157
contact@parkwaycounseling.org

11. Updates to This Policy

We may update this Privacy Policy and Notice from time to time. The most recent version will always be posted on our website with the effective date.